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ActionFrontUpdated June 2026

How do I update a Front conversation?

Short answer: You can update front conversation in Front by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Front Update Front Conversation action to a workflow, map its 4 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

Update Front Conversation in Front — start free All 3 Front actions
Update Front Conversation in Front — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Conversation ID
conversation_id
stringRequiredThe Conversation ID assigned by Front. Find via the corresponding list/search operation in this app. Use the exact ID, not a name or label.
Assignee Teammate ID
assignee_id
stringOptional–
Status
status
optionsOptional–
Tag IDs
tag_ids
arrayOptional–
Sample request
{
  "conversation_id": "{{trigger.conversation_id}}",
  "assignee_id": "{{trigger.assignee_id}}",
  "status": "{{trigger.status}}",
  "tag_ids": "{{trigger.tag_ids}}"
}
Returns
{
  "id": "cnv_abc",
  "status": "archived"
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for Update Front Conversation.

Any of these apps can fire this action as part of a workflow.

Gmail → Front
1 Gmail triggers
Slack → Front
13 Slack triggers
Google Sheets → Front
2 Google Sheets triggers
HubSpot → Front
18 HubSpot triggers
FAQ

Questions about Update Front Conversation.

What does the Update Front Conversation action do in Front?
Changes conversation state — status, assignee, inbox, tags. For "auto-route by content category" workflows or for "auto-close idle conversations" maintenance.
What inputs does Update Front Conversation require?
Required: Conversation ID. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Front returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does Update Front Conversation support batch operations?
Yes. Run Update Front Conversation inside a Loop node to process arrays. TinyCommand handles Front's rate limits automatically so you don't have to throttle manually.
More actions

Other Front actions.

Action
Add Front Internal Comment
Posts an internal team note on a conversation thread — visible to teammates only, not the customer. For "AI-summarised CRM context → log as internal note before the agent replies" workflows.
Action
Reply to Front Conversation
Posts a customer-facing reply via the conversation's original channel (email, SMS, social DM). For "approved auto-response from a Slack thumbs-up → reply to the customer" patterns.
Update Front Conversation in Front — start free