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ActionServiceNowUpdated June 2026

How do I list ServiceNow incidents?

Short answer: You can list servicenow incidents in ServiceNow by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the ServiceNow List ServiceNow Incidents action to a workflow, map its 3 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

List ServiceNow Incidents in ServiceNow — start free All 3 ServiceNow actions
List ServiceNow Incidents in ServiceNow — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
State
state
optionsOptionalState. Options: All, New, In Progress, Resolved, Closed
Limit
limit
numberOptionalLimit
Encoded Query
query
stringOptionalServiceNow encoded query string
Sample request
{
  "state": "{{trigger.state}}",
  "limit": "{{trigger.limit}}",
  "query": "active=true^priority=1"
}
Returns
{
  "result": [
    {
      "state": "1",
      "number": "INC0012345",
      "sys_id": "abc123",
      "priority": "3",
      "opened_at": "2026-04-11 10:00:00",
      "short_description": "Login issue"
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List ServiceNow Incidents.

Any of these apps can fire this action as part of a workflow.

Gmail → ServiceNow
1 Gmail triggers
Slack → ServiceNow
13 Slack triggers
Google Sheets → ServiceNow
2 Google Sheets triggers
HubSpot → ServiceNow
18 HubSpot triggers
FAQ

Questions about List ServiceNow Incidents.

What does the List ServiceNow Incidents action do in ServiceNow?
Paginated incidents with sysparm_query filter. For "current open critical incidents" dashboards and for compliance auditing workflows.
What inputs does List ServiceNow Incidents require?
List ServiceNow Incidents has no required inputs. Sensible defaults are applied if you leave fields blank.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if ServiceNow returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does List ServiceNow Incidents support batch operations?
Yes. Run List ServiceNow Incidents inside a Loop node to process arrays. TinyCommand handles ServiceNow's rate limits automatically so you don't have to throttle manually.
More actions

Other ServiceNow actions.

Action
Create ServiceNow Incident
Files a new incident with short description, description, priority, urgency, impact, assignment group. The standard hook for "external monitoring detected → file ticket for IT" enterprise workflows.
Action
Update ServiceNow Incident
Updates fields — state, assignee, work_notes (internal), comments (user-visible). For "monitoring auto-resolved → close ticket" or "AI-summarised investigation → log as work note" workflows.
List ServiceNow Incidents in ServiceNow — start free