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ActionZoho DeskUpdated June 2026

How do I list Zoho Desk tickets?

Short answer: You can list tickets in Zoho Desk by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the Zoho Desk List Tickets action to a workflow, map its 5 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.

List Tickets in Zoho Desk — start free All 5 Zoho Desk actions
List Tickets in Zoho Desk — start free
Inputs

The fields this action accepts.

Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.

FieldTypeRequiredDescription
Organization ID
orgId
stringRequiredOrganization ID. Example: 12345678
Status Filter
status
stringOptionalStatus Filter. Example: Open
Department ID
departmentId
stringOptionalDepartment ID
Limit (max 50)
limit
stringOptionalLimit (max 50). e.g. "50"
Sort By
sortBy
optionsOptionalSort By. Options: Created Time, Due Date, Recent Thread
Sample request
{
  "orgId": "e.g. 12345678",
  "status": "e.g. Open",
  "departmentId": "{{trigger.departmentId}}",
  "limit": "50",
  "sortBy": "{{trigger.sortBy}}"
}
Returns
{
  "data": [
    {
      "id": "46000000009001",
      "status": "Open",
      "subject": "Help",
      "priority": "Medium",
      "ticketNumber": 101
    }
  ]
}

Use these fields in downstream nodes for routing, logging, or error handling.

Triggered by

Apps that pair well as the trigger for List Tickets.

Any of these apps can fire this action as part of a workflow.

Gmail → Zoho Desk
1 Gmail triggers
Slack → Zoho Desk
13 Slack triggers
Google Sheets → Zoho Desk
2 Google Sheets triggers
HubSpot → Zoho Desk
18 HubSpot triggers
FAQ

Questions about List Tickets.

What does the List Tickets action do in Zoho Desk?
Lists tickets from Zoho Desk with filters for status, assignee, department, and contact. Used for SLA reports, queue dashboards, or warehouse exports.
What inputs does List Tickets require?
Required: Organization ID. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if Zoho Desk returns an error?
The workflow pauses on the failed node, the error message is captured in the run log, and you can retry the run with one click. Auto-retry policies are configurable per workflow with exponential backoff up to 5 attempts.
Does List Tickets support batch operations?
Yes. Run List Tickets inside a Loop node to process arrays. TinyCommand handles Zoho Desk's rate limits automatically so you don't have to throttle manually.
More actions

Other Zoho Desk actions.

Action
Add Comment
Adds a public or private comment to a Zoho Desk ticket. Used for automation activity logs, AI-summary notes, or status broadcasts to the customer.
Action
Create Ticket
Creates a new support ticket in Zoho Desk with contact, subject, description, channel, priority, and assignee. Used for converting form submissions or external alerts into trackable tickets.
Action
Get Ticket
Retrieves a Zoho Desk ticket by ID with subject, status, priority, contact, assignee, and SLA fields. The standard read after a trigger fires with an ID.
Action
Update Ticket
Updates an existing Zoho Desk ticket: status, priority, assignee, department, or custom fields. Used to reflect downstream actions back into the helpdesk.
List Tickets in Zoho Desk — start free