Support Ticket Escalation
The Support Ticket Escalation workflow template is designed to handle the process of escalating customer service tickets that require higher-level intervention or attention. This workflow begins when a ticket is initially submitted and categorized by a support agent. If the issue cannot be resolved within the expected time frame or requires additional expertise, the ticket is escalated to a higher tier or specialized team.
Apps used in templates
How template works
This workflow can be divided into three branches, each serving a distinct purpose:
1.Splitting into Items (HTTP Request - Get Mock Albums):
• The workflow initiates with a manual trigger (On clicking 'execute').
• It performs an HTTP request to retrieve mock albums data from "https://jsonplaceholder.typicode.com/albums".
• The obtained data is split into items using the Item Lists node, facilitating easier management.
2.Data Scraping (HTTP Request - Get Wikipedia Page and HTML Extract):
•Another branch of the workflow involves fetching a random Wikipedia page using an HTTP request to "https://en.wikipedia.org/wiki/Special:Random."
•The HTML Extract node extracts the article title from the fetched Wikipedia page.
3.Handling Pagination (The final branch deals with handling pagination for a GitHub API request):
•It sends an HTTP request to "https://api.github.com/users/that-one-tom/starred," with parameters like the page number and items per page dynamically set by the Set node.
•The workflow uses conditions (If - Are we finished?) to check if there are more pages to retrieve and increments the page number accordingly (Set - Increment Page).
•This process repeats until all pages are fetched, allowing for comprehensive data retrieval.