Twilio Integration Overview

Twilio is the leading communication platform for SMS, voice, WhatsApp, and messaging APIs. The Twilio integration on TinyCommand adds SMS and voice capabilities to your workflows, enabling multi-channel communication triggered by forms, data changes, or custom events.

What You Can Do

SMS Notifications: Send automated SMS messages through TinyWorkflows. Trigger texts when forms are submitted, database records change, or workflow conditions are met. Perfect for appointment reminders, order updates, and alerts.

Two-Way SMS: Receive SMS messages as workflow triggers. When a customer texts your Twilio number, TinyWorkflows can route the message, update records, trigger AI agents, or send automated replies.

WhatsApp Business: Send WhatsApp messages through Twilio's WhatsApp Business API, integrated into your TinyCommand workflows for global customer communication.

Phone Verification: Use Twilio's phone number lookup in TinyWorkflows to verify and enrich contact data submitted through TinyForms.

Example Use Cases

• Form submission triggers SMS confirmation to the submitter
• Appointment reminder SMS sent 24 hours before scheduled time
• Incoming SMS triggers TinyAgent for automated customer support
• Order status changes trigger WhatsApp updates to customers