Maintain a clear record of issues.
Ensure critical issues are prioritised.
Capture and manage bugs.
Track resolution time and accountability.

Capture incidents and issues
Collect bug reports or issues from forms or alerts.
Categorise and prioritise
Classify incidents based on severity.
Assign and escalate automatically
Route issues to the right team and escalate when needed.
Track resolution and close
Monitor progress and ensure resolution.

Maintain a clear record of issues.
Ensure critical issues are prioritised.
Capture and manage bugs.
Track resolution time and accountability.